Help Center

How can I get information on purchasing health insurance?

To get information on health plans, contact marketplace at 844-963-4219

I need health insurance and it is not open enrollment. Can I still get health insurance?.

Yes, you can still enroll in a Marketplace plan for the rest of the year if you qualify for: A Special Enrollment Period due to a recent life event, like losing other coverage, moving, getting married, or having a baby A new Special Enrollment Period based on estimated household income

Can I cancel my health insurance policy ?.

Yes, you can cancel your health insurance policy at any time. There are two ways to cancel your plans: 1. Call your health insurance marketplace at 844-963-4219 2. Call your insurance provider directly. Your insurer's phone number is printed on your policy, health insurance card, and your premium bills.

I am a member, but I do not see where I can log in on KindHealth website. Where do I find access to my member benefits, coverage, etc?.

You will not be able to log in to the website at this time. To access specific information about your coverage, EOBs, prescriptions, paying a bill, or any other questions related to your, please contact the customer service number on the back of your member card.

How and when do I pay for the new insurance plan I just signed up for?

Each insurance company sets its own payment deadline. Some insurance companies may accept your first payment after your coverage has become effective, or they’ll pay for your care retroactively. Contact your insurance company directly to find out when and how to make your premium payment and what flexibility they’re able to give you.

Do I have to wait until Open Enrollment to sign up for dental, vision, or ancillary insurance plans like accident or cancer insurance?

No, you can enroll in ancillary or supplemental products throughout the year.

When will I get my insurance card?

When you sign up for health insurance and make the first payment, your carrier will send a member identification (ID) card or insurance  to you and your covered family members within 10-14 days. This card is proof that you have health insurance.

I received an email stating I needed to show proof of income, why do I need to do this?

You received this email because you qualified for a tax credit/subsidy which means you received your major medical plan at a discounted rate. In order to keep that discounted rate you must show proof of income. You can do this by uploading your W2, end-of-year pay stub, or current pay stub. Please contact the Marketplace and they can walk you through how to upload your documents at 1-844-963-4219

I received an email about needing documents from my health insurance carrier. How do I upload documents online?

You can submit documents online on hcgov.com or by mail. Call marketplace at 800-318-2596 for step-by-step directions.

How can I cancel/update my Ameritas plan?

To cancel or update Ameritas plans, give Ameritas customer service team a call at 888- 701-2978

What do I do if I need to add a baby to my current plan?

Get in touch with your health insurance company as soon as possible. Most health insurance companies require that your newborn be added to an existing policy within 30 days of birth.

I never received my Vision cards?

Typically you will not receive vision cards in the mail. You can contact your optometrist’s or ophthalmologist’s office and give them the name of your carrier and your social security number and they can run your information without a card.

Where do I get my tax 1095 form?

There's only one place to get a copy of your 1095 tax form: your insurance company. Call the main number on the back of your insurance card. If you purchased your plan via healthcare.gov then call 800-318-2596.

How can I cancel/update my VSP plan?

To cancel or update VSP plans, give VSP customer service team a call at 800-877-7195
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