Join Our Team

Seasonal Positions

KindHealth is hiring a team of seasonal Licensed Agents and Certified Application Counselors (CAC) to work in our exciting, fun downtown Austin space. Our Agents and CAC’s are the cornerstone of the top-level service we provide to our customers. Whether you are educating customers about the health insurance marketplace or assisting customers in enrollment for their plan coverage, your work makes a difference. Join our dedicated team full of engaged, smart, diverse, fun and passionate people.

As one of the top startups to watch, KindHealth is a fast growing, dynamic insurance marketplace offering online and telephonic enrollments during the Open Enrollment Period. Agents and CAC’s must be able to work any shift from 7:00 am to 7:00 pm Monday through Friday and 8:00 am to 12:00 pm Saturday.

Licensed Agents

RESPONSIBILITIES:

  • Our Licensed Health Insurance Agents will work from our Austin office and ramp up quickly. You will receive inbound calls from customers who are interested in purchasing health plans. KindHealth will provide all the necessary resources and tools for our agents to be successful, including paid training.
  • Receive inbound calls from new and former customers
  • Use active listening skills to guide customers to the appropriate plan for them
  • Explain company sales, medical underwriting, and enrollment process to set realistic member expectations
  • Meet and/or exceed established performance goals in the areas of sales, call quality, customer satisfaction, first call resolution, adherence, and attendance

BASIC QUALIFICATIONS:

  • An active Health Producer License
  • A laptop
  • Current FFM Certification or the ability to obtain certification
  • A patient, caring, personality
  • Demonstrated success at being able to collect relevant info, determine needs, and connect customers to the appropriate health plan (i.e. multi-task)
  • Friendly, genuinely interested, and responsive to customer needs and concerns
  • Ability to listen skillfully and accurately, use “soft sell” techniques, and persuade with enthusiasm, tact, and passion
  • Being a self-proclaimed MS Windows expert

To apply, please send your resume to changeteams@kindhealth.co

Certified Application Counselors (CACs)

RESPONSIBILITIES:

  • Our Certified Application Counselors will work from our Austin office and ramp up quickly. You will receive inbound calls and live chats from customers who are interested in purchasing health plans. KindHealth will provide all the necessary resources and tools for our CAC’s to be successful, including paid training.
  • Receive inbound calls and live chats from new and former customers
  • Demonstrate and maintain expertise in the eligibility and enrollment rules and procedures of the Health Insurance Marketplace
  • Provide information and enrollment assistance to clients/patients in a fair, accurate and impartial manner
  • Assist clients/patients with setting up Marketplace accounts and navigating through the process of applying for a subsidy and selecting health insurance.
  • Explain company sales, medical underwriting, and enrollment process to set realistic member expectations
    Meet and/or exceed established performance goals in the areas of call quality, customer satisfaction, first call resolution, adherence, and attendance

BASIC QUALIFICATIONS:

  • Must complete KindHealth training to include Certified Application Counselor certification
  • A laptop
  • A patient, caring, personality
  • Demonstrated success at being able to collect relevant info, determine needs, and connect customers to the appropriate health plan (i.e. multi-task)
  • Friendly, genuinely interested, and responsive to customer needs and concerns
  • Ability to listen skillfully
  • Being a self-proclaimed MS Windows expert

To apply, please send your resume to changeteams@kindhealth.co

Full Time Positions

KindHealth is on a mission to make health insurance suck less. 80% of the 90 million Americans on individual insurance buy plans that don’t meet their needs. Once we have the insurance paying bills and managing doctors is a nightmare, with a medical system that seems designed to be overly complex. While big carriers fight with Washington and see record-breaking profits, we are here building applications to navigate what it means for our fellow confused consumers.

Full Stack Javascript Engineer

The first line of defense is our data team. Everyday we crunch data on everything from the types of plans available, usually in a file format unearthed from the 80s that even the carriers don’t remember they had, to the best place to buy those expensive drugs.

To this end, we build lots of APIs. We clean lots of data. And we need someone to help us do a lot more. If you have built ETL pipelines and query layers in your dreams, we want to talk to you. We’re not big on exact requirements, the industry is changing at a breakneck pace and we know our tools will to. But here is a small list of the things you need to do daily:

  • Write parsers of data to structured formats. We use Python and Node quite a bit for this.
  • Optimize queries to data systems. We like mongo more than we should throw in a healthy dose of reds and Postgres and you know where to find us.
  • Good understanding of database technologies.
  • Use event-based streaming systems, e.g. Kafka and Kinesis
  • Familiar with cloud computing, we love Heroku … if only it loved us.
  • Analyze data process for correctness, and keep it correct, and again make sure it is correct. Then check again. Right now we have a lovely QA team, but we will expect you to help solve this problem.
  • Write api’s that our application developers love to use. Here we tend to use python and node but are not wedded to anything. Well pretty sure we won’t be using Pascal but if you know how to write a web api in Pascal you might be the right type of person for the job.
  • Ability to go from mockup to live application. We assume HTML, CSS, CSS-Compliers, JS, JS tools(like webpack and babel), web servers(nginx perhaps), APIs and so on will be used with extensively.
  • Understanding modern single page apps. It really helps if you can comfortably work in React-redux and semi-comfortable in other frameworks.


If you so choose to accept our mission, you will learn the bowels of an arcane system crying out for modernization. Please send your resume to changeteams@kindhealth.co